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UX Case Studies

How I think and solve problems.

Four product problems. Four different industries. One approach — make complexity easier to understand.

AI to human support handoff case study cover — support escalation interface concept
Case Study 01

AI → Human Support Handoffs

A unified context-handoff experience for AI-powered customer support escalations, helping human agents receive the right context when conversations move from AI to human support.

SaaS · AI · Support · UX

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SaaS onboarding case study cover — sign-up to activation flow concept
Case Study 02

From Sign-Up to Value

A product design exploration focused on reducing onboarding friction and helping new users reach product value faster.

B2B SaaS · Onboarding · Activation · UX

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Security alert triage case study cover — SOC alert prioritisation interface concept
Case Study 03

From Alert Overload to Action

Designing an AI-assisted experience that helps Security Operations Centre analysts prioritise alerts, investigate threats and make faster decisions.

Cybersecurity · AI · Dashboard · UX

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Payment exception management case study cover — exception investigation interface concept
Case Study 04

Detection was never the bottleneck

Designing an operational experience for investigating payment exceptions across complex payment and reconciliation workflows.

FinTech · Payments · Operations · UX

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