Detection was never the bottleneck
Exceptions were found quickly — resolving them was where the operation slowed down.
- FinTech
- Payments
- Operations
- UX
Investigating and resolving transaction exceptions in complex payment operations
Designing an operational experience for investigating payment exceptions across complex payment and reconciliation workflows.
Problem
Payment exceptions are surfaced faster than operations teams can investigate and resolve them across reconciliation workflows.
Product / Context
FinTech payment operations and reconciliation platform.
Role
Product Designer — end-to-end UX
Scope
Research, workflow mapping, flows, wireframes, high-fidelity UI, prototype
How the work moved.
This is a preview of the approach. The complete process — research, problem definition, design decisions, wireframes and the prototype — lives in the full presentation.
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